Customize Customer Emails per Service

TailDesk Pro lets you customize customer email notifications per service. This is useful when different services need different wording, instructions or recipients while still using TailDesk’s standard booking workflow.

Open the Google & Mails tab

1. Go to TailDesk > Services.
2. Edit the service you want to configure.
3. Open the Google & Mails tab.
4. Find the Customer mail and Customer mail template fields.

Choose who receives the customer email

The Customer mail field controls the recipient for the customer confirmation email for this service.

• Leave it blank: TailDesk sends the message to the email address stored with the booking.
• Enter one or more addresses: separate multiple recipients with semicolons.
• Use placeholders: recipient values can include {customer_email} and {admin_email}.

After placeholders are expanded, TailDesk validates the resulting email addresses before sending.

Customize the customer email body

Use Customer mail template to replace the standard TailDesk customer confirmation body for this service.

If the field is left blank, TailDesk uses its normal customer email. This makes it safe to customize only the services that need different wording.

Available placeholders

You can include TailDesk placeholders in the custom email body so the message is filled with the correct booking information when it is sent.

• {booking_id}
• {service_id}
• {service_name}
• {start_date}
• {end_date}
• {status}
• {status_raw}
• {site_name}
• {customer_name}
• {customer_email}
• {customer_phone}
• {customer_phone_or_dash}
• {customer_note}
• {customer_note_or_dash}
• {customer_note_line}
• {admin_email}
• {booking_url}

Example customer email template

Hi {customer_name},

Thank you for your booking request for {service_name}.

Booking reference: #{booking_id}
Dates: {start_date} to {end_date}

We will review your request and contact you as soon as possible.

Kind regards,
{site_name}

You can adapt the wording per service. For example, one service can include preparation instructions while another can mention what the customer should bring or expect before the booking starts.

Detailed pricing can be appended automatically

When TailDesk Pro has detailed pricing data for the booking, a price breakdown can be appended to the outgoing email after the standard or customized body.

You therefore do not need to manually reproduce the complete pricing breakdown inside every custom template.

The email subject is not configured per service

The Google & Mails service settings customize recipients and email bodies. They do not provide a separate per-service subject field.

The standard customer subject therefore remains in use unless another WordPress integration or filter changes it.

A useful way to configure service-specific emails

1. Leave Customer mail blank when the normal booking customer should receive the email.
2. Add a custom Customer mail template only when the service needs different wording.
3. Use placeholders for booking-specific information instead of hard-coding dates, customer names or service names.
4. Submit a test booking for the service and confirm that the recipient, body and pricing information appear as expected.

Service-specific customer emails are a TailDesk Pro feature. They are especially useful when your services have different preparation steps, follow-up expectations or customer communication requirements.