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Frequently Asked Questions

I find WordPress overwhelming. Is there another way to view the bookings?

Yes. Ask your administrator to create a WordPress account for you with the Pet Sitter role.

When you log in with this role, TailDesk hides most of the normal WordPress interface and only shows the parts you need for your daily work, such as:

Bookings
Day planning
Services

This gives you a much simpler workspace without the usual WordPress menus and settings.

Can I show different services on different booking pages?

Yes.

Each TailDesk Booking Form can show all active services or only selected services. This makes it possible to create separate booking pages for different services or groups of services.

In the Gutenberg Booking Form block, configure Visible services. When using shortcodes, you can use the service_ids attribute.

Does the start date and end date both count as booking days?

Yes. TailDesk uses an inclusive date range, so both the start date and end date count.

For example, a booking from June 10 through June 12 contains three booking days: June 10, 11 and 12.

A booking where the start date and end date are the same counts as one day.

Can customers submit a booking when a date is already full?

In TailDesk Free, a full date normally blocks new public booking requests.

With TailDesk Pro, you can allow customers to submit a request even when capacity is full. This does not increase the available capacity. The date remains full; TailDesk simply accepts the request so you can review it manually.

Pro Day Rules can also allow or block over-limit requests for specific dates.

Can administrators/petsitters create bookings in the past?

Yes.

Administrators/petsitters can create or edit TailDesk bookings with dates in the past. This is useful for historical records or bookings that were originally handled outside TailDesk.

Public customers cannot submit bookings that start in the past.

Can I use shortcodes instead of Gutenberg blocks?

Yes.

TailDesk supports shortcodes for both the Booking Form and Availability Calendar.

Booking Form:

Availability Calendar:

Service not found for calendar view.

This is useful when working with the Classic Editor, page builders, widgets or other areas where Gutenberg blocks are not convenient.

Can I add my own fields to the Booking Form?

Yes, with TailDesk Pro.

You can add custom booking fields per service using field types such as:

Text
Email
Number
Textarea
Select
Radio
Checkbox
Date
Formatted text

Fields can be required or optional, use Half or Wide layouts, and Select or Radio fields can have their own options.

Can I offer optional extras with a booking?

Yes, with TailDesk Pro.

Service extras can appear in the Booking Form as a checkbox or quantity field.

Extras can be priced:

Per booking
Per day
Per unit
Per unit per day

This is useful for optional services, additional items, transport, extra care or similar add-ons.

Can I charge extra for weekends, holidays or busy periods?

Yes, with TailDesk Pro.

Use Day Rules to change pricing on specific dates or repeating periods. You can add percentage surcharges, fixed amounts or discounts.

This can be used for weekends, holidays, peak seasons or other dates where your normal price should not apply.

Why does my Booking Form or anti-spam setting not update immediately after I change it?

A WordPress page cache or CDN may still be serving an older version of your booking page.

Clear your WordPress page cache and, if applicable, your CDN cache. Then reload the public page and test again.

This is particularly important after changing settings that affect the public Booking Form, including anti-spam and CAPTCHA settings.

Why is a Pending booking already reducing availability?

A Pending booking already uses capacity in TailDesk. New public booking requests start as Pending, and TailDesk reserves capacity immediately so multiple customers cannot claim the same final availability while requests are waiting for review.

Pending, Confirmed and Completed bookings consume capacity. Rejected and Cancelled bookings do not.

Why can’t customers select a date in the past?

The public TailDesk Booking Form does not allow a booking to start in the past.

TailDesk checks this both when dates are selected and again when the booking is submitted.

Administrators can still create or edit bookings with past dates inside WordPress, for example when entering historical bookings.

Can I use my own invoice template and branding?

Yes, with TailDesk Pro.

Pro lets you create multiple invoice templates with your own brand name, logo and template markup.

You can choose a default template and use a whitelabel invoice layout to hide TailDesk branding. Invoice templates can also use placeholders for invoice, customer, company, tax and pricing information.

Can I show customers a detailed price breakdown before they book?

Yes, with TailDesk Pro.

The Booking Form can use one of three price display modes:

No Price
Total Price
Detailed Price

Detailed Price can show the base price, selected extras, applicable Day Rule adjustments and the resulting total.

Why is a booking missing from the Route Planner?

A booking needs usable location coordinates before it can be included in the TailDesk Pro Route Planner.

Open the booking and check its Location section. The address may be incomplete, a geocoding result may still need confirmation, or you may need to position the marker manually.

Bookings without usable coordinates cannot be included in a calculated route.

Getting Started

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Managing Bookings

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Settings & Troubleshooting

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Integrations & Planning

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Frequently Asked Questions